12bet Review – Learn About 12bet Live Chat, Complaints, Withdrawal Problems, In Play Betting and More

When it comes to sports betting, few sites are as large and reputable than 12bet. The bookmaker is quickly gaining popularity in the UK and Europe. One of the reasons for its popularity is the exciting way it curates its platform to appeal for every possible taste. See below for a 2bet Sportsbook review

Find Out More


All Offers Below Are for new customers only!
Click on the 'Bonus Button' for full Ts & Cs!

Subscribe to our Newsletter

1287 Have subscribed to the BettingBonus.Online newsletter!

Pros and Cons of 12bet


  1. Dedicated to UK and Asian Countries
  2. Superior Odds Compared to many Bookmakers
  3. Asian Lines Available
  4. Slick Euro and Asian View of the Website


  1. Limited Betting Options
  2. Not Aimed at Small Stakes Punters

12bet has been built around a traditional Asian model, offering its best coverage in soccer and Asian Handicap lines. It supports seven different languages, including English, Spanish, and Chinese. Its currency allowances are equally impressive. Accounts can be managed in Euros, with seven other currencies available. 12bet's significant experience in the industry has made it one of the most reputable bookmaker sites online, which is only to be expected given its lengthy experience in the sector. It gives you a £35 12bet welcome bonus. Football is 12bet’s dominant sport, but you can also bet on a huge array of popular games from Volleyball to Tennis, and even chess and bowls. Boxing, badminton, rugby, pool, and snooker are also on offer. If you prefer obscure sports like pool and speedway, 12bet has you covered. Its odds range is excellent, giving new users value for money as soon as they begin betting.

The site is secured by SSL encryption to keep its betters and their data safe, and it offers remarkable transparency. Gamers can gain a realistic understanding of what they can expect from their betting from the site’s history, which is freely provided. Wire transfer deposits are supported without a fee. Value is excellent, especially for its primary sports: football and tennis. Its markets are comprehensive, and users receive the reputation of a well-established brand that has been operating since 2001. Live betting can be done until the 91st minute, and the vast majority of NBA matches are live. Asian handicaps attract niche punters, and if you are on Skrill, you can expect to receive your withdrawal within mere hours.

One of the greatest disadvantages of the site is its limited funding options. You can use its two e-wallets (restricted to Skrill and Neteller) but it also accepts all major credit and debit cards. While promotions for the UK and Irish horse racing are generally well managed, no extra promotions are offered on other sports. The site does not serve China, Hong Kong, The Philippines, Singapore, Taiwan, France, Switzerland, or the United States, and has no phone support. Navigation is slightly clumsy and suffers occasional downtime, but when you have made yourself at home there, you will find the interface easy to use and will receive some of the best odds available on the internet: 1.935 to 1.98. Hockey fans will be disappointed by the lack of support for European matches. The maximum bet is limited to 250 EUR, which is dragged even further down on all sports except football.

Scam & Fraud Complaints Against 12Bet, Are they Trustworthy?

12bet takes security seriously, which unfortunately translates into long waits for withdrawals to process. Make room for a maximum of seven days for this. Accounts are carefully verified, a fact that has allowed the bookmaker to keep a squeaky clean record. Most outstanding complaints of nonpayment have been addressed and found to be groundless. 12Bet is registered with the Gambling commission and is thus regulated. It scored well on mywot.com for its trustworthiness and is licensed in the Isle of Man. It verifies the age of its users and checks identities. Its entry into Europe has been accompanied by a suitable change in verification measures, along with staunch anti-fraud techniques. It uses ID3 technology to block countries it is not licensed to operate in and has no legitimate scam or fraud complaints.

Are there Any Problems Regarding Withdrawals at 12bet?

Any bookmaker as large as 12bet has its share of withdrawal complaints. Fortunately, the site’s negative reviews stem from its stable security tools and not fraud. 128-bit encryption protects you from theft, which is why all names and details need to be registered prior to withdrawal. Users find the process laborious and time-consuming, but it’s a necessary evil in an age dominated by cybercrime. The bookmaker also requires punters to bet a minimum of 100% of their deposit before they can withdraw. When the terms aren’t met, a 20% fee is levied. Copies of your passport, driver’s license, or photo ID card will be requested along with proof of address. In some instances, users have been asked for other documents over and above these. This is the most frequent cause of withdrawal complaints.

Fund-out requests are subject to changes in charges, but 12bet informs its members by email well in advance. Withdrawals can’t always be made into the same card used to deposit, which has resulted in a number of negative reviews. However, customer service representatives do an excellent job of alerting users and making alternative arrangements for payments. The site’s withdrawal complaints are generally caused by punters failing to read the terms of use, which are made available on the site.

12bet Customer Support: Everything You Need to Know

You are unlikely to struggle to use 12bet given that it offers 24/7 support. A help button is conveniently located at the top of your screen, but this will only open up a FAQ area. Customer service agents man a full-time live chat line. If you prefer email or snail mail, these are offered, too. The bookmaker has social media pages and an MSN account that are well monitored if you need to request support that way. 12bet’s customer service received an impressive rating of 8/10 by WOSB, with an average response time of almost 400 minutes. Service representatives are friendly and helpful, and their coverage of events is excellent. Live streaming is a part of their service, and agents speak Spanish, Cantonese, Thai, English, and Indonesian.

Live chat is filtered according to the kind of support you need. This keeps the queue flowing smoothly so that waiting times can be diminished. 12bet offers some of the most well-reviewed support in online betting. Some queries are automated, which can lead to frustration if your problem is not a standard one, so read the terms of use before opening up that chat window. These can be accessed via the ‘help’ button. Bear in mind that UK sports betting is regulated by multifaceted laws, and they affect the complexity of the service you receive.

Betting Coverage and Live Streaming at 12bet

Part of the thrill of sports betting is the fact that it makes the game a far more festive event, so 12bet has live streaming free of charge. Unlike most sports betting sites, 12bet’s social media aspects are exceptionally well developed. You can place and adjust bets mid-game and talk to other punters via forums and message boards.

The bookmaker specialises in two sports but offers excellent coverage of most others, including a range of obscure games. Its sports markets represent a huge range of leagues and contests, along with major leagues for a large number of lesser-known sports. 12bet's racing markets are well covered in the UK. Irish horseracing comes with a best-prices-guaranteed offer and plenty of information to inform your choices. 12bet's betting options are well covered, too, offering all you would expect from a reputable bookmaker. Handicap and head-to-head markets are covered, along with half-time settle, which lets you bet twice in a single game. 12bet accepts high-stakes bets, the limits of which increase when your 12bet account is confirmed. 12bet's football coverage is among the best in Europe, and every soccer fan should have an account. All major basketball and tennis matches are covered. The site doesn’t serve U.S. markets, but it does let users bet on American football. Volleyball, water polo, squash, table tennis, cricket, field hockey, and darts are on offer, too. Asian handicap betting is the most prominent on 12bet given its Asian foundation. It covers horseracing well, providing you with race cards detailing stall draw numbers, trainers, jockey silks, and weights. Golf and tennis have particularly good odds, but streaming is less elaborate than some competitors’ offerings.

What is In-Play Betting and Does 12bet Support It?

In-play betting is an excellent way to improve your odds. It lets you analyse the progress of your matches and bet in the middle of a game. The site offers live quarter betting on basketball and tennis. It also offers half time settle betting on soccer. This allows punters to bet twice on the same game—once before kick-off and again at halftime, which adds a fascinating new layer to punting strategies and gives you the chance to spread your bet if a player has been taken out of a team or a red card has been earned. The in-play betting policy is somewhat complex. The site’s data is offered in good faith and no liability is taken for errors. Betting can be considered invalid if an event starts early and your bets arrive late unless in-game betting has specifically been allowed for that match. Bets cannot be amended after they’ve been confirmed. It’s best to make sure you have a backup streaming option if you intend on betting in-play in case the site crashes. Watching the game live gives punters an advantage over website users.

Mobile Betting – How Easy is it to Place a Bet from Your Smartphone?

12bet’s mobile application supports deposits, bets, and withdrawals from tablet and smartphone. It offers a responsive layout, so it will display correctly regardless of your device’s parameters. Live support can also be accessed from your phone. The 12bet app was created for users who are on-the-go and need to spend time away from their computers. The wireless sportsbook market is strengthening as devices evolve. 12bet’s mobile page has been designed for ease of use and offers a WAP-specific service for older phones. This option lets you bet, check your balances, and view your account statements. Android, Windows, iOS and additional platforms are supported, and all are kept secure with the use of QR code scanning. If your connection is lost, unconfirmed bets may fall through the cracks. As long as you’ve been given a receipt number prior to signal disruption, you can continue using the site as soon as your connection returns. 12 bet mobile also lets you monitor scores and odds in real time. Account management options can be adjusted via phone.

12bet was last rated on with 7.0/10


All Offers Below Are for new customers only!
Click on the 'Bonus Button' for full Ts & Cs!

Subscribe to our Newsletter

1287 Have subscribed to the BettingBonus.Online newsletter!


Sign in with Google

Please Gamble Responsibly. Visit www.begambleaware.org

Get the exclusive £130 now!