Our team have decided to do a detailed 188BET sportsbook review. Many of our readers sent in questions about them and today we have the answer for you. 188BET is operated by the company known as Cube Limited and they have been around since 1998. They accept multi currencies and a huge number of betting options available. They are licensed by the Isle of Man gambling commission and have built up a large reputation for themselves over time. Here is what we found out about them after testing out their websites and services available.
Before we go on to talk about complaints, customer service and betting options at 188bet we have broken down the good and the bad which we found at 188bet to make it easier for you to decide whether you want to bet with them or not.
There has been no evidence or no allegations made against 188bet for fraud although many unhappy customers have said so. Customers that use 188bet have complained about the withdrawal service and the customer service or the lack of it should we say, but there is nothing to suggest foul play at 188bet. Here is some of the negative feedback which 188bet has received over the years.
"I liked the betting options which I found at 188bet but the time it took to verify my account and withdraw my winnings was atrocious. I have used other online bookies who have gone through the same procedure under a week but 188bet took nearly three. I think they could make a lot of improvements in this area."
"The website at 188bet was really difficult to navigate through and it took me ages to find what I was looking for. The in-play feature lagged a lot and when I finally got in touch with customer service about it, they really weren't very helpful at all."
"I emailed customer support with an issue I had about some winnings which weren't credited to my account. It took them over a week to check over the logs and when they got back to me they never said sorry or compensated me but just deposited my account with my winnings. I thought their attitude was terrible. Since then I have heard 188bet have sent their representatives on training sessions but I haven't got in touch with them so things might have changed."
When bettors look at online bookies, one of the most important things is the payment methods they offer. Their methods are many and include some of which are popular internationally such as Direct Bank Transfer, Entropay, Mastercard, NETELLER, Skrill, and VISA. The minimum deposit is 10 to 20 pounds depending on the method you choose with a maximum being 20,000 pounds. This is great because it offers choice to bettors who are looking to join up with 188bet. They also offer Ukash and Moneybookers for deposit options and although they do not use PayPal we found their choice sufficient enough.
When we made a personal withdrawal at 188bet we did not have any issues but, many bettors have said their withdrawals take longer than they should. Other bettors say that it is the quickest withdrawal they have ever made through an online bookie. This depends on whether your account has been verified and what method you are using. If a player is using an e-wallet then more than likely the funds can be seen in your 188bet account within a couple of days, if you are using a bank or debit card then most likely it could take longer, up to seven working days. This is average with most online bookies and as a customer, we understand withdrawal time is an important factor but every situation is simply different.
If you need to get in touch with customer support then you can find them at:
E-Mail: [email protected] Customer Services: +44 20 3286 9991
Fax: +44 20 7022 8668
Address: Clinch’s House, Lord Street, Douglas, Isle of Man
As a service that offers different features to different customers, we understand that customer support might not be as efficient. It is more than likely that when you call you will get sent on the run around until you can get an answer. This is normal and most customer service lines are like this. We found them all to be polite and helpful and apologetic when they did not have the answer. Email response was a few hours and we found their customer support to be above average.
They also have a live chat button on their website. We found that this did not always work as it should and 188bet are trying to fix the issue. We found this a great thing because many online bookies do not yet have an option for Live Chat. Either way, you know that you can get a hold of someone when you need it through their many customer service options whether it is phone, email or live chat.
188bet offer a wide range of betting options from Athletics to Water polo, Aussie Rules to Rowing - mainstream sports and no so mainstream sports, also sporting events such as the Olympics - a full listing can be found at their website.
Although they have a limited choice their options beat other bookies hands down in the e-sports section. Users can also bet on financial markets and TV shows like X factor. Customers cannot yet place bets through a live streaming facility, this is yet another modern addition, which if they had on offer would put them at the top of list for online bookies.
In Play betting is another top feature which allows punters to place a bet on a game which has already started. The navigation for this option is easy enough and 188bet clearly shows the odds and options available. If you want to look at more specific odds then you have to actually click on the game you want for to show up. All the areas including statistics, current action and odds and clearly seen as well and many other bookies do not provide this information as clear as 188bet. For a smooth in play experience, easy navigation and clear to use interface which is constantly refreshed for an enhanced experience then you can find it an 188bet.
Another great plus about 188bet is the option to be able to bet from your mobile device while on the go. Only recently have bookies made this possible thanks to technology and now users can enjoy this option. Although not available yet for iOS users the app is available and compatible with android devices, blackberry and even window devices. It is a beautifully designed platform with all the sports sections available to pick from with ease and every so often there is a specific 188bet bonus code.
The app itself is not slow to load and users can switch back and forth to different areas of the bookie without it lagging. 188bet are talking about releasing a native app through iTunes but the one available gets the job done. Bettors can now enjoy placing bets simply from their smartphone or tablet without any hassle at all. We think 188bet is a top choice for either hard rolling bettors or the novices who are not sure how or what to bet on. Enjoy a reliable customer service and a huge selection of betting options from a safe and trustworthy company, 188bet.