21Bet is a young UK-based bookmaker that has grown surprisingly fast. It began its operations in March 2016, and by the end of the first month, over 15,000 players had subscribed to its services. Since its inception, it has sponsored a football club, Wolverhampton Wanderers, and a boxer, Charlie Edwards. While some may attribute its quick success to such sponsorships, this 21Bet Sportsbook review seeks to unearth the exact cause of its success, the quality of its services.
Most players shy off from new sportsbooks out of the fear of getting scammed. However, 21Bet has proven its trustworthiness in the few years of its operations. There are no legit complaints that indicate that the bookmaker is possibly a fraud. The few charges found on the complaints boards are usually from players who seemingly did not take time to understand the terms of the conditions before signing up.
Again, as a high-betting limit operator, it is has attracted its fair share of fraudulent players. Fortunately, its security has always taken decisive actions against such players. This has resulted in a complaint or two. Nevertheless, the isolated nature of these complaints shows that 21Bet sportsbook is a legit operator.
In the event of a dispute between the sportsbook and its clients, 21Bet provides elaborate communication on the issues in writing to the client. This is unlike scam operators who just take off with a player's investment and starts giving empty requirements hoping the player will give up, which they eventually do.
The main setback on the 21bet's rating is its limited banking options. Unlike most bookmakers, it does not support any e-wallet. Therefore, players who use Neteller, Skrill, and other e-wallets will have to resort to alternative methods. Banking transactions can only be made using debit and credit cards.
UK-based players can deposit money using standard cards such as Maestro, MasterCard, Visa, and Visa Electron. 21Bet provides a handy reality check tab that allows players to set their deposit limits and keep track of their spending.
It is at the withdrawal point where players find out that they have been dealing with a scammer or not. The withdrawal process at 21Bet is very straightforward. Again only debit and credit cards are used. The minimum withdrawal amount is £10.00.
One should withdraw to the same card used to deposit money to the account. Players who use more than one card have to select one card to use for withdrawal. The only issue that may arise is when the player's card or cards are expired or for any other reason cannot be credited. In such a case, 21Bet requires that a deposit is made using a valid card before making withdrawals to the new card.
21Bet does not charge any fee on withdrawal. However, it reserves the right to charge a 5% processing fee on withdrawals done by players who have not made any financial activity on the site since making a deposit. The fee also applies to accounts that indicate a financial activity amounting to less than half the deposit amount.
21Bet is not liable for other charges by the card-issuing company such as exchange fees; in case of currency exchange is involved. The bookmaker encourages any player who does not receive their withdrawals within a reasonable time to contact the customer support immediately for assistance.
The success of any online betting operator lies in its customer support service. Thankfully, this young sportsbook understands the drill. It has an updated FAQ page that provides answers to most questions that novices ask. It even offers information on how to close a 21bet account. It is ideally the first place a player should start from when seeking to know more about the bookmaker.
Besides the FAQ page, 21bet customer support team can be contacted by email. The response to these emails is prompt and courteous, a necessary ingredient for successful customer care services. Lately, 21bet added Live Chat to its customer support platform. Players who prefer phone supports services are obviously disappointed, as the bookmakers provide no phone support.
21Bet climaxed its customer support services by introducing Live Chat support. It is the latest trend in the provision of customer support service and has been taken up by all reputable sportsbooks. Players with urgent questions and ask their questions for instant answers.
21Bet's Live Chat is not only a reliable source of critical information; the providers are courteous and kind. The feature is available around the clock. The bookmaker's Live Chat remains one of the best among sportsbooks of its calibre.
Players on 21Bet can bet on over 20 sports. The typical sports include football, American football, baseball, basketball, boxing, cycling, cricket, Formula 1, Greyhounds, golf, handball, horse racing, hockey, motorsports, rugby, pool, snooker, tennis, and volleyball. It also allows betting on special markets such as Esports and politics.
The bookmaker covers thousands of markets each day for major leagues and competitions. Smaller competitions too have a fair share of the market. Some of the major markets include 1x2, Total goals, Current score, Half Time/ Full-time markets. Both high profile and obscure matches have vast markets on the website.
Football punters are undoubtedly the most favoured by the website. Its football page has details of live matches and upcoming ones. The page also features an extensive list of football competitions from all over the world.
The odds across most of the sports are competitive with football having the best odds on the website. 21Bet also has an enhanced odds page for the biggest sports events of the day. The odds guarantee higher payment of a player's bet wins.
It is not enough to place a bet; player wishes to watch the game as it progress and monitor the events that affected the outcome. It is a feature that most betting operators provide for the clients to keep them informed on their bets. However, 21Bet players do not have this luxury. Nevertheless, given the progressive nature of the bookmaker, players are optimistic that it will be available soon.
In-play betting is a feature that allows players to adjust their bets as the game progresses. While live streaming only allows the players to watch the game and make no changes, this feature gives them a chance to participate. It provides a peace of mind to players, as they know that they can change their bets as soon as they notice that their initial choice is bound to lose. Besides, allowing players to make changes to their bets, in-play betting helps the players to determine if they should cash out or wait for the last whistle.
Even though 21Bet has no live streaming feature, it supports in-play betting, since the player does not watch the game, the website offers stats and scores that players need to control their bets. The bookmaker is also known to allow live streaming for major events, thought the feature remains a work in progress.
An essential part of the in-play betting is the odds' levels. The feature is only worth using if the available odd provide real value for money. 21Bet does not disappoint here too. It offers an extensive selection of odds across its various markets. An example is the most popular market on the website, football. It has odds ranging from 88.51% to 95.45%.
21Bet has proven its commitment to offer the best for its punters using in-play betting through another exceptional feature. It warns players of any change in price before they click the Bet Now button. Such a commitment to details makes the bookmaker a trustworthy operator.
21Bet has developed a mobile version of its website. Players can now claim the 21bet Bonus code, place bets and make banking transactions from any mobile device through the smartphone's internet browser. Accessing the website through a mobile phone's browser provides the same experience as with the PC, except for the difference in screen sizes.
The 21bet mobile app is only available for devices that run on the iOS operating system. However, the operator, at the time of writing, did not have such an app for their customers using Android and Windows mobile devices. Nonetheless, this is not a major issue as the browser option provides an experience similar to that on desktops and laptops. Still, 21Bet is expected to roll out the Android app in the near future.