This bookmaker has been called the best in the UK, it has been called the UK’s newest betting friend, and Betway has been called a scam by some people. This company has been online since 2005: this gives it great experience in the sports betting market. What gives Betway credibility, however, is the fantastic services that the bookmaker offers to its customers. The bookmaker does not have a long history compared to most companies offering similar services, but for its usability, the bookmaker is worth a chance. Below is a detailed Betway Sportsbook review to elaborate more on the services offered by the bookmaker and the quality of these services.
The bookmaker was given a rating of B. In the past, there has been a scam report on this bookmaker where Betway was accused of not paying its players. The company used to treat the players who lost well, but once they started winning, they would find a problem with their accounts, or something else would happen and they would be cheated out of their winnings.
Due to this, Betway lost its market; professional reviews on the bookmaker made the place out to be the worst online bookmaker that players could ever sign up to. There was a shift in management, and although it took a while, Betway is now back on its feet, serving and paying customers their due whenever they win fair and square. There are customer reviews online where previous customers still complain about the scam artists pretending to be a legitimate online sportsbook service.
Today, Betway has sponsored events and generally outlaid a lot of money to get back their place in the world of online sports books. The scam scandal at the company took a toll in the still relatively young bookmaker, but it was able to recover and is now on the road to truly one of the best not only in the UK but in the entire world.
Depending on the country that a customer is from, there are different deposit and withdrawal methods available to them. The payment methods, for the purposes of depositing and withdrawing funds from the bookmaker, are: VISA, Neteller, Skrill, MasterCard, ClickandBuy, Entropay, Paysafecard, bank wire transfer payments, Citadel Direct payment, Ezipay, Astropay, eCard, WebMoney, QIWI, Sofort, and Ukash.
In the past, the bookmaker has had some problems with withholding funds from players. A player would withdraw fine the first few times they have made their winnings, but the moment they start to win big, the bookmaker would prevent them from withdrawing their funds from their accounts.
The other problems with withdrawals arise from the waiting time. Some withdrawal methods, like the use of e-wallets and credit or debit cards, are faster than others, like the use of bank wire transfers. Players usually have to wait for a few business days before they can access their funds, but in some cases, customers have complained of being made to wait for more than five days for their funds to be processed. In such cases, the customers usually found that their accounts had either been closed or their winnings had been taken from their accounts by Betway. This was before the change in management at the bookmaker. With the new, redefined company in place, players should expect a lot more improvement when it comes to a withdrawal of funds.
The customer service department is comprehensive and wide. For starters, there are three different numbers by which customers can reach the bookmaker customer support staff. There is a number to be used by players from the UK, a number to be used by players from Canada, and a third number to be used by players from the rest of the world. All of these lines can be accessed at any time, 24/7. There is also an email support program where customers can reach the support staff at any time. The replies on the emails come after only a few hours of waiting.
The live chat service at Betway is advanced to give the best customer experience to the players who wish to reach the customer supports staff at the bookmaker. The live chat service replies to the complaints of customers within seconds; the most they have to wait for a reply is a minute, maybe less. Bookmakers are usually rated as per the type of live chat service that they provide, and for this company, the test has been passed seeing as the live chat offered at Betway is fast and efficient on all levels.
The live streaming service at Betway is extensive and unique. The bookmaker offers live streaming for the Russian Ice Hockey League, the Euro Volleyball, and the ATP Tour Tennis. To be honest, these sports are not exactly everyone's favourites. Players want to watch some live football, some horse racing and some basketball. Betway also offers players the option to watch German Bundesliga matches live. It has been said that the reason there are limited live streaming offers at Betway is because of licensing issues. Live streaming is restricted in some countries, and that the issue is beyond the control of Betway. Customers can only hope that in the future, they will be able to stream live events from all over the world after the bookmaker strikes some licensing deals to expand its place in the market.
The bookmaker offers in play betting to its customers on all the sporting events. The best markets for in-play markets are announced on the bookmaker website during sporting events, where players can then choose to place their bets on games even while they are in progress. The thrill of sporting events is usually multiplied by the factor of money; that is the whole idea behind sports betting. The idea of in play betting is meant to increase this thrill even more, and the fact that Betway offers this option to its players attracts a wider market to the bookmaker.
The bookmaker has an amazing mobile website, but they also have an even more interesting iOS app and Betway Android app. The betting experience using one's smartphone, especially if it is done through the mobile application, is exciting. It is easy, highly customise-able to a player's preferences and fast, even faster than the desktop bookmaker.