Bovada the online bookies who opened in 2001 has ranked top for online betting sites and is famously popular in the US for more reasons than just one. They have currently more visitors than the other top online bookie in competition with them and get over three million visitors a month. This is a huge number and despite the amount of customers they have they still manage to process payments quicker than other bookies, keep up a professional customer service and maintain their website to a modern and high standard. We have decided to do a detailed Bovada Sportsbook review to find out exactly what they are all about.
Before we go into the details about withdrawals, deposits, customer service and the betting coverage they offer we wanted to look at what people think are the pro's and the con's at Bovada.
It is understandable that any online betting site such as Bovada will have complaints from customers. With over three million users every month not everyone can be kept happy. Some may find a technical issue with the site, others may lose money and some might find deposit or withdrawal slower than elsewhere. From all the research we have done though we could not find any scam or fraud complaints and certainly, nothing to show us that Bovada is not a trustworthy sports betting company to bet with.
Some of the things that customers did complain about was that it takes the site twenty minutes to update with wins or losses and in this time bettors cannot make any additional bets on the same game until the update goes through. Another regular complaint was with withdrawals, although they are quick to pay out they are slow to verify accounts which mean a delay in any withdrawing any winnings. Some users also had issues with customer service saying they were not helpful at all but others had great experiences. As we said earlier they are legal, they do pay out and they have given us no reason to believe they are scamming people.
Depositing and withdrawing at Bovada is stress-free and swift as far as we have seen. They offer even bitcoin which is unusual for betting sites. Bettors can choose from visa, debit, credit card, bank transfer, rapid transfer and money transfer. The first deposit you make is free with Visa but after that, a 4% fee is charged to deposit into your account. The minimal deposit is about fifteen pounds but you can only deposit in USD. When we compared Bovada to other bookies they do not offer as many options as elsewhere but they do offer bitcoin. They also do not offer various currencies which is a little annoying. When we got in touch with customer service about it, they could not help us and would not accept any other currency.
Withdrawals, in general, are speedy and if you withdraw using bitcoin like we did then you will get your winnings roughly the next day. If you cash out with a cheque then it could take up to twenty days for you to receive it. They used to be quicker when we reviewed them a few years back but if you want a rapid transfer as a withdrawal option then you should get in touch with customer service to arrange it. Only one free withdrawal per month is permitted at Bovada.
Overall customers were pleased with the withdrawals and although there have been complaints about the slow process of verifying accounts we have to understand that they have a lot of issues to deal with because of the number of users they have betting on their site.
We found customer support to be one of the friendliest we have come across so far. They were willing to go out of their way to help us and treated us like the paying customers we are. You can reach them through email at [email protected] or phone support at 1-888-263-0000.
We emailed at different times of the day during the week and at the weekend and we got a pretty swift response. It was only a couple of hours that we had to wait. We then proceeded to call them on their helpline and we only waited about ten minutes for an assistant to pick up. Their attitude was amazing and they have great people skills on hand, probably to deal with the angry players who lost bets. Either way, we were really pleased with the efficient and professional way their customer support runs and we think other online bookies should take a lesson from them!
Aside from emailing or phoning, users have the option to chat with an agent through the live chat button which is again available 365 days of they year, 24 hours a day. Again the wait was not long, in this case only a few minutes and the English speaking assistant really helped us with our queries. You are asked to give feedback at the end of the session. As far as their customer support goes, there is no fault in that area and they really try to please and satisfy their customers. This is something we love because if the customer is not happy then their reputation will decline rapidly.
Their actual interface when betting takes a while to upgrade but they offer a lot of coverage for bettors to choose from. They offer all the horse racing, all the football games and even all the varied sports like tennis, hockey, swimming and running along with many others. Their bet slips are simple to use and customers have no issues when actually placing initial bets, we found this process really easy.
From all the major sports users can take advantage of the special promotions they run throughout the year as well. They offer all the top leagues that one could imagine and if you want to bet on something, we are sure you will find it here. Bettors can also take advantage of the live streaming which is quick to load but slow to upgrade, all that is required is a bovada account. Horse racing has its own section on the website and you can even find international sports here. With all of this and the live streaming options, Bovada is a top choice for bettors.
In play betting is the option on which bettors can make a bet during the game or after it has already started. The in-play system updates itself a lot quicker than other areas on the site and refreshes automatically so you do not have to keep pressing the refresh button. This is great for the bettors who want to place odds on something that is happening during the game and this way they can go on what they see rather than just a feeling.
One thing that has become famously popular over the years is mobile betting. People sometimes like to place a bet when on the go or even while they are down the local sports bar. Bovada have a solid mobile version and with the bovada sports betting app bettors can make swift bets from. We tried it through an android device and found it quick to load with no bugs or errors. Logging on, managing your account, making a deposit and placing bets is simpler than actually using the official site. They are continuously placing updates so that bettors can have a better experience every single time they want to use it. Although we think they could place a little more effort into their actual site and maybe up the odds a little, Bovada is a good choice especially for those who only want to place minimal one pound bets on a sport.