Grosvenor Sport is the sports betting arm of a well-established brand. Grosvenor has been in business in the UK since 1970 and has interests across the gaming spectrum. Despite being one of the largest operators in the country, their online sports site was only launched in 2016. Offering a generous selection of wagering options, it is a popular site with players who appreciate a bit of variety, including live in-play betting. This Grosvenor Sportsbook Review will look at how they perform in a range of different areas, including how easy it is to navigate around their site, whether customers have found withdrawals to be a simple process, and the value of the odds on offer.
This bookmaker has taken all the necessary steps to reassure players that their sportsbook is secure and legally operated. Grosvenor Sport Account holders can be assured that they have not signed up for anything fraudulent and aren’t being scammed. Securely protecting their members is something that Grosvenor is dedicated to, every transaction which takes place on their website is protected by Symantec. This means that across tablets, mobiles and desktops, each page is safeguarded with resilient encryption, so nobody’s personal details can be harvested for use elsewhere.
Grosvenor Sport is overseen by the UK Gambling Commission and players can view their seal on the bookmaker’s website. This regulation means that every product on their sportsbook has been independently audited to ensure that it meets the strict criteria laid down in UK law, particularly in terms of fairness and responsible gaming. They also provide a link to GamCare, an organisation which promotes healthy gambling and provides help to people who may need it. Finally, Grosvenor Sport uses the service of e-COGRA. Also known as eCommerce Online Gaming Regulation and Assurance, they are an international testing agency based in London which advise companies on fairness, security, and integrity in gambling.
The most common gripes about this bookmaker from online reviews do not refer to their reliability, instead, players have mainly expressed their discontent at the lack of a Grosvenor Sport Android App, or the iOS equivalent.
The minimum that account holders can pay into Grosvenor Sport is £5 and they can do this via a number of secure methods. These are PayPal, Visa, MasterCard, Neteller, Skrill and Paysafecard. Once a member has made a deposit using one of these methods, the funds will usually be paid back to them using that method. The one exception is a Paysafecard.
In the majority of cases, the average processing time for a withdrawal is between 48 and 72 hours. Customers can choose to withdraw any amount up to their current available balance, assuming they have met the requirements of the Grosvenor Sport Welcome Bonus. This includes wagering the bonus amount five times, so players must bet at least £100 – crucially, these bets cannot be placed in the sportsbook area of the site.
There are no regularly reported issues that relate to making a withdrawal. However, there are times when getting access to winnings can be more complex. Amounts of over £15k will have to be verified by customer services, and for players who use certain types of MasterCard, Grosvenor will process a bank transfer instead.
For withdrawals into any UK bank account, the amount must be £5 or more, unless the account is being closed. Finally, before agreeing to an initial withdrawal, Grosvenor will always ask for proof of identity and will not pay out until they are satisfied with any documentation supplied by the player.
The customer support on offer from Grosvenor Sport is very well thought out, with plenty of different options available both to members and non-members who have questions or queries. They have worked hard to create a package for their clients which can be used however and whenever needed. There is a 24hour helpdesk which can be reached 7 days a week. Live chat is always popular with punters who want a quick response, but they can also be contacted by phone, on 0800 083 1990. People who prefer getting things in writing can email the bookmaker direct at [email protected], or even write to them at PO Box 70695, London, SW1P 9ZR.
When the issue is broader and doesn’t require an immediate answer, players may not feel the need to contact the operator direct – instead, they can look for an answer in the Grosvenor Sport Q and A section. It’s not the most comprehensive of lists, but for a more general answer, it could be useful.
Anyone who has a query that they’d like an immediate answer to has the option of speaking to a Grosvenor Sport representative, using their live chat feature. It’s very easy to use and starting a conversation just involves clicking on Contact Us at the bottom of any page on their site. You’ll be presented with a few options, so click on Live Chat to be connected. In a matter of seconds a team member will come online, although, at busier times, it’s always possible that there will be delays.
Once the conversation has begun, their name and a welcome message are displayed, along with a request for the player’s username. People who have not yet opened a Grosvenor Sport Account can explain they do not have a username and they will still be able to ask questions. The customer service live chat staff are friendly, helpful and informative. Players can certainly be confident of getting a satisfactory answer when reaching out to Grosvenor through this feature.
Players will be pleased to see that there’s a massive list of options at this sportsbook. In all, there are around 45 different sports to browse through, including most of the better-known fixtures with a selection of niche competitions. If you’d prefer to take a chance on the outcome of a yachting, surfing or chess tournament, there are a few types of wager on offer, along with a few more on netball and Gaelic sports. More recently they have added a range of fun specials bets, so players can have a flutter on the results or outcomes of TV shows and political events.
Next to each sport, Grosvenor put details of all the bets that are available - as is so often the case, the focus here is on football. Around 44,000 different bets can be placed on the outcome of football matches, while the second largest number was for basketball, with just over 2000 bets, and then ice hockey, with just over 1000. The sport of kings, horse racing, is represented with around 250 bets, but customers who like to plan out their wagers in advance won’t be able to do that here, as Grosvenor don’t announce the available odds until a couple of hours before a race kicks off.
Disappointingly, live streaming is not offered at Grosvenor for sports betting. Instead, they have in-play graphics which keep punters informed of the action with real-time updates. Bettors can access these by selecting Live Right Now from the side menu, then clicking on a fixture. The graphic acts like a live feed, delivering information about significant highlights like goals scored, intervals, yellow cards and tackles.
In-play is a unique version of betting which can take place from the time an event begins right up until it ends. The most commonly available sports for this type of wager are horse racing, football and cricket, though others are often included. It’s also known as live betting or in-running betting. There are two clear advantages for bettors, firstly, they get a feel for how an event is going before deciding where to place their money. Second, in-play often allows people to trade their position mid-game in order to win less, but not lose altogether.
Since it was first introduced to UK online sportsbooks in around 2000, in-play betting has become a dominant feature of the industry. Therefore, it is not surprising that Grosvenor Sport has included an in-play section with its own live betting console. Here, the offerings are arranged by sport on well-laid-out pages with plenty of space and no intrusive pop-ups or adverts. From the Live Right Now button, one click takes a player through to the sport they are interested in and each fixture that’s on offer is shown. Once a fixture is chosen, punters can have a look at various markets that are available, along with a link to the stats for each side and an infographic showing how the sides are performing.
The Starting Soon button is located right underneath Live Right Now, this navigates players to upcoming tennis matches, football games or horse races. These may be just about to start or will be kicking off in the next thirty minutes, but times are always shown. To add an additional element of chance to the in-play experience, many sportsbooks are providing a cash-out option for in-play betting, and Grosvenor Sport is no different. This enables players to literally ‘cash out’ a bet early, while they are winning or in order to limit their losses.
Although there is not a Grosvenor Sport Android App or a version for iOS users, the bookmaker has invested heavily in creating a platform which is fully optimised for mobile. This should work well for users of smartphones or gadgets, allowing them to view each section of the site quickly and with minimal scrolling. With a user-friendly interface that’s notably slick, bet placement is very straightforward. Just visit the site, log in when prompted, and then select Sport from the circular Menu icon. From here members can click on the hamburger button menu to the left and choose a sport, followed by a fixture. The available bets and odds will be displayed, so it’s simply a case of typing in a stake and hitting the Place Bet button.