Unibet, with over 14 million registered players, is one of the largest online bookmakers in Europe. They first began in 1997. Unibet are a founding member of the European Gaming and Betting Association (EGBA). This is a regulatory body that oversees online gambling. Unibet act with responsibility with regards to problem gamblers. They have an early detection system in place, for identifying them. Known as, “Player Safety Early Detection System” (PS-EDS). As part of this system, Unibet have a self assessment test. This is to try and identify any relevant problems. Notifications out to warn customers that their gambling is exceeding certain limits. Their ethos is customer orientated. With a Customer Service motto of, “By Players, For Players.”
Unibet have many positive aspects. They use promotions to encourage new members, including free betting stakes, when they register. They also have a well designed Unibet app for smartphones and tablets. Their comprehensive online site is attractive and easy to navigate. One positive part of their services, as already mentioned, is their "Player Safety Early Detection System." This is a piece of inbuilt software that will help to identify problem gambling. They hold a full Lotteries and Gaming licence in a few different European countries. If you do have a win, their payout can be fast, anywhere between one to five days. Time is more dependent on the payment method you choose. Not all services are positive with Unibet though, there are some negative aspects. Most notable are their withdrawal limits, dependent on payment methods. Although with a limit of approx. €9,000, it should not affect too many people. Their default currency is the Euro, which can cause some confusion, although it is simple to rectify. Those wanting to play in a different currency just need to change the setting, in their accounts. A further negative for Unibet is the charges that they apply for those who wish to deposit money using a Debit or Credit card. This currently set at 2.5%, although payment by bank transfer is free.
Unibet is a well-established company. They have been trading for over 20 years, and have a robust and safe betting environment. This helps to limit the harm caused by scams or fraud, that perpetrators may wish to inflict. All new customers must verify their identity. This is usually done by providing copies of personal documents, such as passports or driving licences. They are also requested to provide full-colour images for their profile. To limit the possibility of fraud, deposits from a bank account, or debit/credit cards, must be registered in the customer's name. Online research indicates that are a number of complaints from customers who have found their Unibet account closed down. The company have the power to freeze accounts and withhold money, without any explanation. Though it seems that the majority of such complaints are often due to unsatisfactory verification by the customer.
There are a few options for depositing funds, so you can play on the Unibet site. The quickest method is to use your debit or credit card, but be aware charges may apply. Alternatively, you can transfer from your bank account, or use one of the online money transferring methods, such as Skrill or NETELLER. Although you cannot use the online money transfer services for your first deposit. Bank transfer can take up to 3 days. Customers can only use bank accounts and bank cards or money transfer services, that are in their own name. You can withdraw funds from your Unibet account via the same credit/debit card you have used to deposit. Debit/Credit card withdrawals can take up to 3-5 days. Withdrawal to your bank account can be quicker and is usually completed in 1-3 days. NETELLER or Skrill is the quickest method for withdrawing your funds, they offer a 12-hour service. Large transfers are much slower, as authorisation must come from their customer services.
Withdrawal can only be made to the card or bank account you used to deposit the money. This generally takes 1-5 days, depending on the method you have used to deposit. You can withdraw into your personal bank, but you would need to provide your full banking details to Unibet. Many other bookmakers use Trustly, and your banking details remain anonymous to third parties, but Unibet does not use them. The length of time taken to receive your funds is due to the Payment Service Provider (PSP) you have chosen, not Unibet. Whilst Unibet does not charge any fees for withdrawals, be aware the PSP may charge for the processing of the withdrawal. Once the withdrawal is processed by the Customer Services team, you cannot cancel it. There is a maximum withdrawal of €9,000, which may be problematic for some customers. Research of online forums indicates that some customers seem to have a problem with withdrawals from Unibet. They can be slow or even denied, especially with large amounts of money. Sometimes accounts are blocked, and funds in that account inaccessible. This is not the case for all individual complaints, but it seems to be a constant major problem with withdrawals. Account blocking though can often be due to unsatisfactory identity verification.
Should you find yourself in need of assistance, such as for a “where is my money?” or "which Unibet bonus code can I" use questions, or a more technical issue, or indeed anything that you cannot sort, help is at hand. There are a few useful ways of contacting their Customer Service help desk. There’s the old fashioned way by telephone, which more often than not, is still the best way when you are unable to sort out a complicated problem. Plus, you cannot beat actually speaking with a real person. Online, you can find their 24-hour chat line, but we will talk more about this one later. Finally, you can send them an email, should you not need an immediate reply. Their contactable hours are generous, being available by phone between 10 am to 10 pm, seven days a week. Based in Sweden, but with a free UK number available. Just remember to consider your own countries time zone.
Unibet claim that experts are on hand to assist customers 24/7, via their Live Chat services. They advise customers this is the easiest and quickest way to contact them. Employing over 1000 people in 45 different nationalities, many are specially trained in providing friendly and expert advice as customer service agents. Despite this claim, research does seem to indicate that sometimes it is difficult to chat with a native English speaker on the chat line. Other complaints are that the chat lines are often “offline,” which does not seem to be comparable with their 24/7 claim. Further reports show that customer service staff are not always knowledgeable about ongoing promotions. More so with up to date bonuses, leading to their inability to activate them before they expire. Other complaints are chat line staff refuse to refund money when online games have connection problems. Trying to speak to someone higher in the customer service department can also be problematic. Chat line staff refuse to pass you on to their management, when requested. In all fairness, it is difficult to assess the service, because, for every negative review there are plenty of positive ones. Not everyone will need to contact customer services for help. It’s good to think that if you do, the service is a good one with well-trained staff. This is what Unibet promise that they provide.
Live streaming is free for Unibet customers who have funds in their Unibet account, or have made a bet in the previous 24 hours.
Unibet betting coverage is extensive, and they cover all popular sporting events, as well as some of the more obscure. Customers can place a bet on sports such as horse racing, darts, cricket or football. In fact, just about any sporting event, you can think of. They also have a comprehensive live streaming coverage on many sports, with hundreds of live stream events every month. For example, they have every top games in most football leagues in Europe, although no Premier League streaming, but still, a feast for football fans. Other sports streaming includes tennis, snooker, basketball and many more, too many to mention here.
In-play betting is the ability to place a bet on an event after it has started, and up until it concludes. For example, if you in-play bet on a football match, it means you can place a bet on the next scorer, or in cricket, on the next bowler to take a wicket. Unibet call In-play betting Live betting. Unibet has an extensive coverage of in-play betting and you can bet on a number of sporting events. To bet in-play with Unibet, just pick the event in progress that you want to bet on, and confirm your stake, and that's it. Customers are not limited to a single bet with in-play betting on Unibet. You can also place an accumulator, selecting up to 12 possible outcomes that you would like to bet on.
One advantage of downloading an app, so you can place bets with Unibet on your mobile, is that you have access anytime, anywhere, providing you have coverage. With their award winning apps for both android and IOS devices, customers can access all Unibet's live sporting events. This gives up to date odds and notifications on big events. You will also have the ability to live stream sporting events. Presently, if you download the app, there are also promotional deals to be had, simply for downloading. The Betting App has an easy to use platform and compares well with competitors. Customers can access their own accounts on the go, and keep up with the latest odds from Unibet.